Customer success operator · AI builder
I’m an AI builder who understands the business.
I’ve spent my career learning how businesses actually run, from construction job sites to my own ecommerce business to customer success at a leading fintech. Now I use AI to build tools that make that work easier for the people doing it.
Built for the age of AI
By following my natural instincts as a systems thinker who loves understanding how businesses work, I built a background that was tailored for the power of AI.
- Construction Project Management at TurnerPlanning the sequence of work and owning the budget and schedule, with lean building and Six Sigma thinking aimed at cutting waste.
- Web development at FlatironA practical six-month crash course in how software actually gets built.
- MBA at ColumbiaAsking what a decision is worth before making it.
- bobagreen, my own small businessRunning an eco-friendly ecommerce business end to end, from product to customer.
- Customer Success & Operations at Juniper SquareLearning that a tool only matters if people use it.
AI has made building much faster. That makes knowing what is worth building the harder part, and it’s the part I’ve been practicing for years.
A realistic AI optimist
I believe our lives are better with AI, and I take the risks seriously.
I use AI every day, at work and at home, and it has made me more effective and given me time back. AI also amplifies whoever is using it, so good judgment gets amplified, and so do careless habits and mistakes. I keep that in mind when I build, especially around audit trails, so there’s always a record of what an AI did and why. Problems will come up, and I’m confident I’ll figure them out.
What I bring
Three things that go together.
Operator
I’ve worked on onboarding, renewals, escalations, tooling and the processes that keep a team running.
Builder
After my coding bootcamp, I turned down software engineering offers to stay close to the business side. With AI, I can now build my backlog of ideas without manually programming myself.
Translator
I turn business needs into something an engineer can build, and turn results back into something leadership can act on.
What I value
These guide how I work and what I choose to build.
Truth
I’m a straight shooter with confident humility. I absolutely know what I don’t know, and I don’t know what I don’t know. I’d rather say what I don’t know and learn than hide behind a facade.
Always improving
I love finding better ways to do things. I review my own work the way I’d review anyone else’s, through the lens of productive continuous improvement.
Kindness, people first
Good work and kindness aren’t a trade-off. I appreciate healthy debates and understanding other people’s perspectives, especially if they differ from mine.
Empathy for the user
Before I build anything, I try to picture the person using it: what they need to get done and what gets in their way.
Systems thinking
I look at how the pieces connect, then cut the steps, handoffs and effort that add nothing.
Learn by doing
I would rather build the smallest real version and let the evidence decide than debate it in theory.
Selected work
A few things I’ve built.
AI adoption in Customer Success
Helping a CS team put Claude to work through tools like a custom NPS Feedback Dashboard, an actionable Feature Adoption Metrics shared artifact, and AI agents that take care of the work around work for CSMs.
Hermes agents
A team of AI agents that communicate on Slack, running on GLM 5.2 through OpenRouter, helping run my personal life and household logistics.
Dandy Finances
A personal finance app I built with Claude Code. It pulls our bank and card data via SimpleFIN into one local database, and I can ask Claude questions about our spending or open a React dashboard.
Some topics of interest: AI, life, and being a mom. Read the blog →
Working on something useful?
If you’re hiring for customer success operations or AI transformation, or just want to compare notes, I’d love to hear from you.